Shipping policy
HUEX SHIPPING POLICY
Thank you for shopping with HUEX. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order with HUEX, you acknowledge and agree to the terms of this Shipping Policy, our Terms of Service, and our Refund & Return Policy.
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1. ORDER PROCESSING
HUEX orders generally require 48 hours (2 business days) for initial processing before shipment.
Processing time is separate from carrier transit time.
During product launches, promotional events, holidays, high-volume periods, or periods of increased demand, processing times may be longer.
IMPORTANT
Selecting expedited shipping does not necessarily expedite HUEX order processing.
UPS Express shipping applies to the carrier’s transit time after your order has been processed and shipped.
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2. ESTIMATED FULFILLMENT TIME
Although many orders are processed within our standard timeframe, certain HUEX products may require additional fulfillment time.
Orders may take approximately 2–3 weeks to ship depending on product availability, order volume, product type, customization, sourcing, or other fulfillment circumstances.
The estimated fulfillment period is not a guaranteed shipment or delivery date.
Certain products may display a different estimated processing or fulfillment period on their individual product page. Where a specific product page provides a longer or different fulfillment timeframe, that timeframe will apply to that product.
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3. SHIPPING METHODS
Once an order has been processed and shipped, HUEX currently offers the following domestic shipping options:
UPS Ground
$13.00
Estimated carrier transit time:
3–5 business days
UPS Express
$32.50
Estimated carrier transit time:
1–2 business days
Carrier transit estimates begin after the order has been processed and transferred to the shipping carrier.
Transit times are estimates and are not guaranteed delivery dates unless HUEX expressly states otherwise in writing.
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4. EXPEDITED SHIPPING DOES NOT EXPEDITE PROCESSING
Purchasing UPS Express does not guarantee that an order will ship the same day or the next business day.
For example, if an order requires additional HUEX fulfillment time, selecting UPS Express does not eliminate that fulfillment period.
The expedited shipping fee covers the applicable expedited carrier service after shipment.
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5. SHIPPING DAYS
Orders are generally processed and shipped Monday through Friday, excluding applicable holidays and periods when HUEX is closed.
Carrier transit times may vary based on the carrier’s operating schedule.
Orders placed during weekends or holidays may begin processing on the next applicable business day.
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6. BACKORDERED PRODUCTS
If a product is listed as backordered or temporarily unavailable, the order may be placed on a priority fulfillment list.
Backordered products will ship when inventory becomes available and the order is ready for fulfillment.
If an order contains multiple products and one or more products are backordered, HUEX may, at its discretion, hold the order until the products are available or ship available products separately.
Any applicable additional shipping charges will be communicated when appropriate.
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7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
HUEX is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from:
incorrect addresses;
incomplete addresses;
missing apartment, suite, or unit numbers;
incorrect ZIP/postal codes;
incorrect recipient information;
refusal of delivery;
failure to retrieve a package;
failure to respond to carrier delivery notices.
If an order is returned to HUEX because of an incorrect address or failed delivery, additional shipping charges may apply before the order can be reshipped.
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8. TRACKING INFORMATION
Once an order has shipped, customers will receive tracking information when available.
Tracking information is provided by the applicable carrier.
A tracking number showing that a package has been accepted by the carrier confirms shipment but does not guarantee a particular delivery date.
Customers should monitor tracking information and remain available to receive their shipment when required.
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9. DELAYS
HUEX makes reasonable efforts to process and ship orders within the estimated timeframes provided.
However, HUEX does not guarantee delivery by a specific date unless HUEX expressly provides a written delivery guarantee.
Shipping or delivery may be delayed because of circumstances outside HUEX’s reasonable control, including:
carrier delays;
severe weather;
natural disasters;
holidays;
transportation disruptions;
labor disruptions;
customs delays;
governmental restrictions;
incorrect shipping information;
high shipping volume;
supply-chain disruptions;
unexpected inventory issues;
other events beyond HUEX’s reasonable control.
A carrier delay does not automatically constitute a failure by HUEX to fulfill an order.
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10. LOST PACKAGES
If tracking indicates that a package is delayed, missing, or potentially lost in transit, HUEX may require the customer to allow the carrier’s investigation process to occur before a replacement or other resolution is provided.
HUEX may work with the carrier to investigate the shipment.
Customers may be required to provide information necessary for the investigation.
HUEX reserves the right to determine the appropriate resolution based on the circumstances, carrier records, tracking information, order history, and applicable law.
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11. PACKAGES MARKED “DELIVERED”
If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first:
Check the delivery location;
Check with household members or authorized recipients;
Check with neighbors or building management when appropriate;
Review carrier delivery information; and
Contact the applicable carrier.
HUEX may require the customer to cooperate with a carrier investigation.
A package marked as delivered does not automatically qualify for a refund or replacement.
HUEX may review delivery confirmation, tracking information, carrier records, photographs, GPS/location information where provided by the carrier, and other relevant information before determining a resolution.
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12. STOLEN PACKAGES
Once a package has been confirmed as delivered to the shipping address provided by the customer, HUEX is not responsible for theft occurring after delivery to the extent permitted by applicable law.
Customers are responsible for providing a secure delivery location.
For high-value orders, HUEX may require a signature or other delivery confirmation.
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13. SIGNATURE REQUIREMENT
HUEX may require a signature upon delivery for certain orders, products, order values, destinations, or circumstances.
If a signature is required and the customer is unavailable, the carrier may make additional delivery attempts or hold the package for pickup.
Failure to accept or retrieve a package may result in the shipment being returned to HUEX.
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14. RETURNED OR REFUSED PACKAGES
If a package is returned to HUEX because:
the customer provided an incorrect address;
the customer refused delivery;
the customer failed to retrieve the package;
delivery attempts were unsuccessful; or
another issue attributable to the customer prevented delivery,
HUEX may issue store credit or another appropriate resolution in accordance with the Refund & Return Policy.
A $50 restocking/return-processing fee may apply to packages returned to HUEX because of failed delivery, refusal, incorrect address, or failure to retrieve the package, where permitted by law.
Original shipping charges may also be non-refundable.
If the customer requests that a returned package be reshipped, the customer may be responsible for applicable additional shipping charges.
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15. INTERNATIONAL ORDERS
HUEX may offer shipping to select international destinations.
International shipping availability, rates, and delivery estimates may vary by destination.
International customers are responsible for any applicable:
customs duties;
import taxes;
VAT/GST;
brokerage fees;
customs clearance charges;
other governmental or carrier fees.
These charges may be collected by the destination country’s government, customs authority, carrier, or another third party.
HUEX does not control these charges and is not responsible for the amount assessed.
International shipments may experience customs-related delays that are outside HUEX’s control.
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16. REFUSED INTERNATIONAL SHIPMENTS
If an international customer refuses delivery because of customs duties, taxes, fees, or other charges, HUEX may treat the shipment as a returned package.
Refunds or store credits, if applicable, may be reduced by:
original shipping costs;
return shipping costs;
customs charges;
carrier fees;
brokerage fees;
applicable restocking or processing fees.
Nothing in this section limits rights that cannot legally be waived.
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17. MULTIPLE-PRODUCT ORDERS
If an order contains products with different processing or fulfillment times, HUEX may determine whether to ship the products together or separately.
Where appropriate, HUEX may contact the customer regarding available options.
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18. SHIPPING CHARGES
Shipping charges are calculated based on the shipping method and destination applicable to the order.
Shipping charges may be changed at any time before an order is placed.
Once an order has been successfully submitted, the applicable shipping charge will generally be the amount displayed at checkout, subject to correction of obvious errors or circumstances required by law.
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19. SHIPPING PROMOTIONS
Free-shipping offers and shipping promotions may have additional restrictions, including minimum purchase requirements, eligible destinations, excluded products, promotional periods, or other conditions.
Unless otherwise stated, shipping promotions cannot be combined with other shipping discounts.
HUEX reserves the right to modify or discontinue shipping promotions at any time.
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20. ORDER CANCELLATIONS
Because orders may begin processing shortly after submission, HUEX cannot guarantee that cancellation requests can be accommodated.
Once an order has entered processing, been customized, or shipped, cancellation may no longer be available.
Any approved cancellation will be handled according to HUEX’s Refund & Return Policy and applicable law.
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21. DELIVERY ESTIMATES ARE NOT GUARANTEES
All processing, fulfillment, and delivery timeframes provided by HUEX or a shipping carrier are estimates unless expressly identified as guaranteed.
HUEX is not responsible for a carrier’s failure to meet an estimated delivery timeframe.
Selecting a more expensive shipping service does not create a guaranteed delivery date unless expressly stated by HUEX.
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22. CUSTOMER RESPONSIBILITY
By placing an order, the customer agrees to:
provide accurate shipping information;
monitor tracking information;
respond to carrier delivery notices;
retrieve packages promptly;
provide reasonable cooperation during shipping investigations;
pay applicable customs, duties, taxes, and other destination charges;
comply with applicable laws governing receipt and importation of products.
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23. SHIPPING POLICY AND OTHER HUEX POLICIES
This Shipping Policy should be read together with HUEX’s:
Terms of Service;
Refund & Return Policy;
Privacy Policy; and
any product-specific terms or notices.
If a product page contains a product-specific fulfillment timeframe, that timeframe may apply to that particular product.
Nothing in this Shipping Policy is intended to waive rights or protections that cannot legally be waived.
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24. POLICY CHANGES
HUEX reserves the right to update or modify this Shipping Policy at any time.
Changes become effective when posted to the HUEX website unless otherwise stated.
The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.
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25. CONTACT HUEX
For questions regarding shipping, tracking, delivery, or an existing order, please contact HUEX through the official customer-service contact information provided on the HUEX website.
Please include your order number when contacting HUEX about an existing order.
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