Privacy policy
HUEX Privacy Policy
HUEX (“HUEX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit, use, or purchase from http://huexhair.com (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices and rights available to you.
By using the Website, you acknowledge that you have reviewed this Privacy Policy.
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1. INFORMATION WE COLLECT
We may collect information that identifies, relates to, describes, or can reasonably be associated with you.
Information you provide directly
Depending on how you interact with HUEX, we may collect:
Full name
Billing address
Shipping address
Email address
Telephone number
Account login information
Order and purchase information
Products purchased
Payment-related information
Customer-service communications
Reviews, photographs, videos, testimonials, and other content you voluntarily submit
Information provided through contact forms
Marketing preferences
Information you provide when entering a promotion or giveaway
Payment information
When you make a purchase, payment information may be processed directly by our payment processors or other third-party payment providers.
HUEX generally does not receive or store your complete payment-card number when payment is processed through a third-party payment provider.
Payment providers may process your information according to their own privacy policies and terms.
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2. INFORMATION COLLECTED AUTOMATICALLY
When you visit the Website, certain information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Language preferences
Referring website
Pages viewed
Products viewed
Links clicked
Date and time of visits
Approximate location derived from IP address
Website interaction information
Device identifiers
Cookie identifiers
Other technical information
This information may be used to operate, secure, analyze, and improve the Website.
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3. COOKIES AND TRACKING TECHNOLOGIES
HUEX and our service providers may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may be used to:
Keep the Website functioning;
Remember shopping-cart information;
Remember preferences;
Maintain account sessions;
Understand how visitors use the Website;
Analyze Website performance;
Prevent fraud;
Improve our products and services;
Measure advertising effectiveness;
Provide relevant advertising and marketing.
You may be able to control cookies through your browser settings and, where available, through our Website’s privacy or cookie controls.
Disabling certain cookies may affect Website functionality.
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4. GOOGLE ANALYTICS
HUEX currently uses Google Analytics or similar analytics services to help understand how visitors use the Website.
These services may collect information such as:
IP address;
device information;
browser information;
pages viewed;
interactions with the Website;
traffic sources; and
other usage information.
Analytics information helps us understand Website traffic, improve functionality, and evaluate marketing performance.
Third-party analytics providers may process information according to their own privacy policies and terms.
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5. HOW WE USE PERSONAL INFORMATION
HUEX may use personal information to:
Process and fulfill orders;
Process payments;
Ship products;
Provide customer service;
Communicate regarding orders;
Respond to questions and requests;
Manage customer accounts;
Provide order confirmations and shipping updates;
Send transactional communications;
Send marketing communications where permitted;
Provide promotions and special offers;
Personalize Website experiences;
Improve products and services;
Analyze Website usage;
Detect and prevent fraud;
Protect Website security;
Resolve disputes;
Enforce our Terms of Service and other policies;
Comply with legal obligations;
Maintain business and financial records;
Complete corporate transactions; and
Carry out other purposes disclosed when information is collected.
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6. MARKETING COMMUNICATIONS
If you provide your email address or telephone number, HUEX may send marketing communications where permitted by law.
Marketing communications may include:
New product announcements;
Promotions;
Discounts;
Product recommendations;
Restock notifications;
Events;
HUEX news; and
Other information regarding HUEX.
You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.
You may continue to receive transactional or service-related communications after opting out of marketing communications.
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7. TEXT MESSAGES
If HUEX offers SMS or text-message marketing and you voluntarily provide your telephone number and consent to receive such messages, HUEX may send text messages relating to promotions, products, orders, or other permitted communications.
You may opt out of marketing text messages by following the instructions contained in the applicable message.
Message and data rates may apply.
Consent to receive marketing messages is not required to purchase products.
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8. HOW WE SHARE PERSONAL INFORMATION
HUEX may share personal information with categories of third parties that help us operate our business.
These may include:
Service providers
Companies that provide services such as:
Website hosting;
E-commerce services;
Payment processing;
Order fulfillment;
Shipping;
Customer service;
Email delivery;
SMS communications;
Analytics;
Fraud prevention;
Advertising;
Information technology;
Website security; and
Business administration.
Shipping providers
We may provide information such as your name, shipping address, telephone number, email address, and order information to shipping and delivery providers so that your order can be delivered.
Payment providers
Payment information may be shared with payment processors necessary to complete a transaction.
Advertising and analytics providers
We may share certain online identifiers, device information, browsing activity, or similar information with advertising and analytics providers where permitted by law.
Legal and regulatory purposes
We may disclose information when reasonably necessary to:
Comply with law;
Respond to legal process;
Respond to governmental requests;
Protect HUEX’s rights;
Protect customers or others;
Investigate fraud;
Prevent security threats; or
Enforce our policies.
Business transfers
If HUEX is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
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9. WE DO NOT SELL YOUR INFORMATION FOR MONEY
HUEX does not sell your personal information for monetary consideration in the ordinary course of operating our business.
However, certain privacy laws may define “sale” or “sharing” broadly enough to include certain advertising, analytics, or other data practices.
Where required by applicable law, HUEX will provide the required opt-out mechanisms.
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10. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have rights regarding your personal information.
These may include the right to:
Know what personal information we collect;
Request access to personal information;
Request deletion of personal information;
Request correction of inaccurate information;
Obtain information regarding categories of personal information collected;
Obtain information regarding categories of sources;
Obtain information regarding purposes for collection;
Obtain information regarding categories of third parties with whom information is shared;
Opt out of certain sales or sharing;
Opt out of targeted advertising;
Limit certain uses of sensitive personal information where applicable;
Appeal certain privacy-request decisions; and
Receive equal treatment for exercising applicable privacy rights.
These rights are subject to applicable legal exceptions.
For example, HUEX may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or maintain necessary business records.
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11. HOW TO SUBMIT A PRIVACY REQUEST
You may submit a privacy request by contacting HUEX through the contact information provided on the Website.
Please identify the type of request you are making, such as:
“Privacy Request – Access”
“Privacy Request – Delete”
“Privacy Request – Correct”
or
“Privacy Request – Opt Out”
HUEX may need to verify your identity before fulfilling certain requests.
We will not require you to create a new account solely to exercise a privacy right where applicable law prohibits that requirement.
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12. APPEALING A PRIVACY DECISION
If HUEX denies a privacy request where applicable law provides an appeal right, you may request an appeal by contacting us and identifying the original request and the reason for your appeal.
HUEX will review the appeal and respond within the timeframe required by applicable law.
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13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident and applicable California privacy law applies to HUEX, you may have additional rights concerning your personal information.
These may include rights to:
Know;
Delete;
Correct;
Opt out of sale or sharing;
Opt out of certain targeted advertising;
Limit certain uses of sensitive personal information; and
Receive equal treatment for exercising your rights.
California law may also provide rights concerning the categories of personal information collected, sources, purposes, and categories of third parties receiving information.
If applicable, HUEX will provide additional California-specific notices or mechanisms required by law.
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14. VIRGINIA PRIVACY RIGHTS
If applicable Virginia privacy law applies to your information, you may have rights concerning access, correction, deletion, portability, and certain opt-outs.
Virginia law also requires covered controllers to provide a clear privacy notice describing categories of personal data processed, purposes, categories shared, categories of third parties, and methods for exercising applicable rights.
HUEX will provide applicable rights and mechanisms required by Virginia law.
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15. DO NOT TRACK
Some web browsers may transmit “Do Not Track” signals.
Because there is not a uniform industry standard for responding to all such signals, HUEX may not respond to every browser-based Do Not Track signal.
Where applicable law requires a response to a recognized privacy preference signal, HUEX will process that signal as required by law.
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16. THIRD-PARTY WEBSITES
The HUEX Website may contain links to third-party websites, applications, social-media platforms, payment providers, or other services.
HUEX is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of third-party websites before providing personal information.
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17. SOCIAL MEDIA
If you interact with HUEX through social-media platforms, information you provide or make publicly available may be collected by those platforms.
HUEX’s use of social-media platforms is subject to the applicable platform’s terms and privacy policies.
HUEX does not control how third-party social-media companies collect or process information.
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18. REVIEWS, PHOTOS, VIDEOS AND USER CONTENT
If you voluntarily submit a review, photograph, video, testimonial, or other content to HUEX, information contained within that submission may be visible to HUEX and, depending on where it is posted, other users or the public.
Do not submit personal information that you do not want publicly displayed.
If you submit content that contains another person’s personal information or image, you represent that you have appropriate permission to provide that content.
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19. DATA RETENTION
HUEX retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Complete transactions;
Provide services;
Maintain business records;
Comply with legal and tax obligations;
Resolve disputes;
Prevent fraud;
Enforce agreements; and
Protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary, HUEX may delete, anonymize, or securely dispose of it, subject to applicable law.
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20. DATA SECURITY
HUEX uses reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission, storage, or security can be guaranteed to be completely secure.
You should use appropriate security practices when accessing your account and interacting with the Website.
If you believe your account or interaction with HUEX has been compromised, contact us promptly.
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21. CHILDREN’S PRIVACY
HUEX does not knowingly collect personal information from children in violation of applicable law.
The Website is not intended to knowingly collect personal information from children who are not legally permitted to provide it.
If you believe a child has provided personal information to HUEX in violation of applicable law, contact us so that we can investigate and take appropriate action.
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22. INTERNATIONAL VISITORS
The HUEX Website may be accessible from countries outside the United States.
If you access the Website from another country, your information may be transferred to and processed in the United States or other locations where HUEX or its service providers operate.
Privacy laws may differ between jurisdictions.
Where required by applicable law, HUEX will provide additional disclosures or rights applicable to international customers.
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23. DATA BREACHES
If HUEX experiences a security incident involving personal information, HUEX will investigate and provide notices when required by applicable law.
Notice may be provided by email, Website posting, mail, or another legally permitted method.
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24. BUSINESS TRANSFERS
If HUEX or substantially all of its assets are acquired, merged, reorganized, financed, sold, or transferred, personal information may be transferred as part of the transaction.
Any successor entity may continue to use information subject to applicable law and the privacy commitments applicable to that information.
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25. CHANGES TO THIS PRIVACY POLICY
HUEX may update this Privacy Policy from time to time.
Changes become effective when the updated policy is posted to the Website unless otherwise stated.
The “Last Updated” date at the top of this policy identifies the most recent revision.
We encourage customers to review this policy periodically.
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26. CONTACT HUEX
For questions regarding this Privacy Policy or to submit a privacy request, contact HUEX through the official contact information provided on the HUEX Website.
Privacy Requests should include enough information for HUEX to identify the applicable customer record and understand the request.
© HUEX. All rights reserved.